REFUND / RETURN / CANCELLATION / EXCHANGE POLICY

Returns
 

  • Iruve's returns and exchange policy gives you an option to return or exchange items purchased on Iruve for any reason within 30 days of purchase.You can exchange this item for a different size/color or return for a full refund.
    We request you to keep the item in its original condition, tags attached, warranty cards in manufacturer packaging for a successful refund, or replacement.
  • Several types of goods are exempt from being returned. Please refer to list of non-returnable items below-

List of non-returnable items:
1. Gift cards

2. Stickers

3. Badges

4. Accessories

 Refunds (if applicable for specific products)

  • Once you return the merchandise,we will inspect and notify you about the product through an email. The mail will inform you about the status of your refund. 
  • Once your product status is approved, the refund will be processed and the amount will be credited within 10 working days depending on the mode of payment.
  • In case it gets rejected, you will be sent a mail with appropriate reasons.

Partial Refunds (if applicable)

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned after 30 days of delivery

 Cancellation Policy

Customers can cancel their order within 1 hour of placing their order.
   

Shipping Policy

We usually ship our products within 2-3 working days

 Late or missing refunds (if applicable)

  • If you haven’t received a payback, please check your bank account or contact your credit card company, because at times, it may take some time for your refund to reflect in your account. 
  • Get in touch with your bank, and inquire about the payment. (This might take a while)
  • Even after following these procedures,if you still haven't received your refund, please contact us at iruveindia@gmail.com

 Sale items (if applicable)

  • Only regular priced items may be refunded, Unfortunately sale items cannot be refunded.

 Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same product, send us an email at iruveindia@gmail.com

  Customized Products Policy

  • No return or exchange will be provided for any product which is customized for you.
  • We will exchange the product only if there is any manufacturing defect. This process will be only after the inspection of the returned product.

C.O.D. (Cash on Delivery) Orders Policy

  • No cash refund will be applicable for COD orders.
  • Instead, he/she will get a credit for any future purchase the customer makes on Colorpur.com only.

Return Shipping
To return your item ,if you are a resident in Bangalore, send us an email with your order ID with the reason for return or exchange of product at iruveindia@gmail.com

If you are a customer residing in other city, you should send your item to

 Iruve Lifestyle Creations Pvt Ltd,

#753,
5th Cross 10th Main, 
Hanumanth Nagar, Near Appaji Canteen,
Bangalore-560050

Phone Number: 7022722566

 

  • You will be responsible for paying for your own shipping costs for returning your item. 
  • Return shipping costs will be refunded by us (Maximum of Rs 50 per shipping)
  • Depending on where you live, the time taken for your exchanged product to reach you, may vary.
  • If you are shipping an item over Rs. 1000/-, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • We are not responsible for any loss, damage, or theft of the return shipment