REFUND / RETURN / CANCELLATION / EXCHANGE POLICY
- Iruve's returns and exchange policy gives you an option to return or exchange items purchased on Iruve for any reason within 30 days of purchase.You can exchange this item for a different size/color or return for a full refund.
We request you to keep the item in its original condition, tags attached, warranty cards in manufacturer packaging for a successful refund, or replacement.
- To reduce the waiting period of receiving the returned product, we will initiate the dispatch of the goods requested in exchange on the day of intimation itself.
- Iruve will refund the courier service charges spent to return a product.
- Make sure you send tracking details of the returned product. It will help us track the returned order.
- You can now intimate us your return through Whats App messenger too.
- Several types of goods are exempt from being returned. Please refer to list of non-returnable items below-
List of non-returnable items:
1. Gift cards
Refunds (if applicable for specific products)
- Once you return the merchandise,we will inspect and notify you about the product through an email. The mail will inform you about the status of your refund.
- Once your product status is approved, the refund will be processed and the amount will be credited within 10 working days depending on the mode of payment.
- In case it gets rejected, you will be sent a mail with appropriate reasons.
Partial Refunds (if applicable)
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned after 30 days of delivery
Customers can cancel their order within 1 hour of placing their order.
We usually ship our products within 3-5 working days
Late or missing refunds (if applicable)
- If you haven’t received a payback, please check your bank account or contact your credit card company, because at times, it may take some time for your refund to reflect in your account.
- Get in touch with your bank, and inquire about the payment. (This might take a while)
- Even after following these procedures,if you still haven't received your refund, please contact us at firstname.lastname@example.org
Sale items (if applicable)
- Only regular priced items may be refunded, Unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same product, send us an email at email@example.com
Customized Products Policy
- No return or exchange will be provided for any product which is customized for you.
- We will exchange the product only if there is any manufacturing defect. This process will be only after the inspection of the returned product.
C.O.D. (Cash on Delivery) Orders Policy
- No cash refund will be applicable for COD orders.
- Instead, he/she will get a credit for any future purchase the customer makes on Iruve.in only.
To return your item ,if you are a resident in Bangalore, send us an email with your order ID with the reason for return or exchange of product at firstname.lastname@example.org
If you are a customer residing in other city, you should send your item to
Iruve Lifestyle Creations Pvt Ltd,
5th Cross Rd, 2nd Block, SBM Colony, Banashankari Stage I,
Banashankari, Bengaluru, Karnataka 560050, India
Phone Number: +91 7022722566
- You will be responsible for paying for your own shipping costs for returning your item.
- Return shipping costs will be refunded by us (Maximum of Rs 50 per shipping)
- Depending on where you live, the time taken for your exchanged product to reach you, may vary.
- If you are shipping an item over Rs. 1000/-, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- We are not responsible for any loss, damage, or theft of the return shipment